1. YOUR ACCOUNT

1.1 You will need an InWin eStore membership/account to use or enjoy certain InWin eStore services.

1.2 If you use any InWin eStore service, you are responsible for maintaining the confidentiality of your account.

1.3 You must not use any InWin eStore service:

• In any way that causes any InWin eStore service to be interrupted or damaged.
• For fraudulent purposes, or to cause annoyance or inconvenience.

1.4 The InWin eStore reserves the right to refuse any services or close accounts if your conduct gives justified reason to do so.

2. PLACING ORDER

2.1 When you place an order on the InWin eStore, you must take particular care when submitting your details to ensure that these are correct and complete at the time of ordering.

2.2 Any order that you place with the InWin eStore is subject to product availability and acceptance by InWin. When you place an order on the InWin eStore we will send you an e-mail confirming your order. InWin reserves the right to cancel all orders in this period if deemed necessary.

2.3 As this is a B2C-platform, we are unable to add business tax exempt on your invoice.

2.4 We will take all the necessary care, to keep the details of your order and payment secure. However, in the absence of negligence on our part we cannot be held liable for any losses you may sustain if a third party obtains unauthorized access to your data when accessing or ordering from the InWin eStore.

2.5 Your order will be fulfilled as soon as possible. Our warehouse usually ships each order within a week. Depending on which region you are located in, the transit time may take approximately 1-5 business days in total, and only under exceptional circumstances should it exceed this waiting period.

3. PRICES/PRICE OF THE GOODS

3.1 The description and price of goods you order will be as shown on our website at the time you place your order. Comparing price before purchasing is your responsibility.

3.2 All Prices shown on the website are inclusive of value-added tax (where applicable) but exclusive of delivery charges.

3.3 The total price for goods or services ordered, including delivery charges, will be displayed on the eStore when you place your order. When you are paying by credit card or by PayPal, the payment will be taken at the time of placing your order and not when the order is dispatched.

3.4 If an error in our pricing is found, the InWin eStore will inform you by email and offer you the option of reconfirming your order at the correct price or cancelling your order. If you do not reconfirm or cancel your order within 3 business days of notification, your order will be cancelled by us. Once the order has been cancelled, we will refund the order amount in full.

3.5 The prices of our products are subject to changes due to variable factors in the market which we have no influence over.

4. PROMOTIONS

4.1 Unless otherwise specified, promotions and/or discount offers cannot be used in conjunction with any other offer.

4.2 The InWin eStore reserves the right to withdraw an order where, in its reasonable opinion, a promotion or discount for the order being made is invalid or is the subject of fraudulent activity.

4.3 All products in promotions are given their refund according to the discount price applied as part of the offer.

5. REWARD POINTS AND COUPONS

5.1 Reward points are viewed as a virtual currency used in the InWin eStore. You can use your reward points to exchange products on the website. Please confirm that you have sufficient points when exchanging, click on the reward points button on the product page and complete at the checkout to exchange it successfully.

5.2 If you become a member after having completed the order as a visitor, you cannot ask for retrieval of the reward points and rewards of that order.

5.3 A coupon is an access right to a discount. This right of access is controlled by a coupon code. If you have a valid coupon code, you can activate the discount by entering the coupon code when purchasing a product.

5.4 There is no cash back if coupon value exceeds retail pricing.

5.5 With reward points acquired, you are not allowed to use them in exchange for any signature products, special offers, and discounted products on the eStore. However, coupons can be applied for all products including discounted products.

5.6 Please note that every reward point and coupon have expiration dates, please use them before they expire. Expired points and coupons are deemed as giving up the right to use them!

5.7 Ways to earn reward points are listed below:

https://shop.in-win.com/pages/reward

5.8 Reward points are awarded on this website whether from purchasing, participating in activities, or giving reviews for products or posts. Reward points received using different methods have different expiration dates.

5.9 The expiration date of reward points awarded from irregular activities held by the InWin eStore or individual activities are subject to the rules of each activity.

5.10 Reward points not used within the valid date will automatically become invalid after the expiration date.

5.11 Reward points can be accumulated for all purchases except for the following items:

1. Freight charges.
2. Processing fees.
3. Tax charges.
4. Returned products (the reward points awarded during purchase will be deducted when the product is returned).
5. Reward points will not be awarded for products exchanged with reward points.
6. If members are in violation with the Terms of Use for reward points awarded, the reward points awarded will be revoked.
7. If products bought using coupons are returned, the coupons used to buy the product will be disqualified.

5.12 Please note the following items before using reward points (this rule applies to coupon codes as well):

1. The use of reward points is limited to individual members only. Reward points cannot be transferred or donated.
2. Any product in the InWin eStore marked as exchangeable with reward points can be exchanged for free with the number of reward points marked on the label; however, the freight charges are to be covered by the members themselves.
3. Some products have limited quantities that can be exchanged with reward points; the product can no longer be exchanged with reward points after the limited quantity has all been exchanged.
4. The reward points can only be used to exchange products in the InWin eStore. They cannot be exchanged for cash or used to get discounts for freight, taxes or other fees.
5. Once the reward points have been used to exchange a product, the product can no longer be changed for other products, nor can it be returned for reward points. All reward points’ exchanges are final.
6. If the product exchanged with reward points cannot be supplied, InWin eStore will return all reward points used to exchange that product and restore the valid date of the original points.
7. Please go to Reward Points in the Membership Lounge to check your remaining reward points and usage record.
8. Products exchanged with reward points also enjoy the same warranty rights and interests.
9. This website reserves the right to change, pause and terminate this activity and the conditions of this activity (including but not limited to the qualifications for participation, the calculation method of the accumulated points, exchange method, feedback item, and exchange standard).

6. APPLIES TO ALL RMA POLICY

(This act applies to DOA, cancellation/refund, return/replacement, and asking for components etc.)

6.1 In the Terms & Conditions, the InWin eStore guarantees its products to be free of defective materials and workmanship. InWin products are only given RMA for their intended use.

6.2 For all product returns, the user must cover the cost of shipping return to InWin (except for DOA replacements). Returned item needs to be in original packaging and good for reselling.

6.3 The InWin eStore is not responsible for damage incurred during shipping to our RMA receiving locations and the user must recover the cost via shipping insurance.

6.4 The InWin eStore does not take responsibility for devices returned to InWin without prior approval. Any packages received at an unauthorized location may be refused and returned to the sender at the sender’s expense.

6.5 Proof of purchase: In the event of an RMA claim, InWin shall request a valid proof of purchase (including invoice no., serial no. of the product) from the applicant before granting RMA services.

6.6 Before applying for RMA, if you are unsure that your product is working correctly or have further queries about its operation please be sure to consult our comprehensive user manuals (https://www.in-win.com/en/manual), which are available in multiple languages.

6.7 Additionally, a query for technical issues can be made in the InWin support forums for retail products (https://forum.in-win.com).

6.8 The InWin eStore is not responsible for damage to, or loss of any programs, data, or removable storage media while using InWin products. The user/organization is responsible for backing up any programs or data on removable storage devices.

6.9 If you did not purchase products from the InWin US Store (https://shop.in-win.com), please first contact your retailer, dealer, or distributor from whom you purchased the product.

06.10 RMA: Please visit the InWin US official website for the RMA process https://inwinstore.returnscenter.com/ ,

7. CANCELLATION/REFUND

7.1 Please see the following policy:  https://shop.in-win.com/pages/returns-refunds-policy

 

8. DOA (Dead/Defective on Arrival)

8.1 Please refer to Section 6: All RMA policy

9. RETURN & REPLACEMENT (LIMITED WARRANTY)

9.1 Please refer to Section 6: All RMA policy